Voxeo Talks

Earlier this week I outlined a webinar I was part of on Thursday about:

Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well?

The event itself is now over but you can still register and view the archive of the webinar. I’ve also made the slides available in our SlideShare account:

You are also welcome to download our whitepaper on “Best Practices for Outbound Customer Interactions” or create a free developer account to try out our outbound communications yourself!

As I mentioned last week, I was part of a webinar panel on Wednesday looking at questions like:

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels?

While the event itself is now over, you can still register and view the archive of the webinar. I’ve also made the slides available in our SlideShare account… although since I’ve done them in the minimalist style I prefer, your best bet may be to listen to the recording:

You are also welcome to go to view our analytics data sheet or

to take our analytics for a spin!

As mentioned previously, Voxeo CTO RJ Auburn is out at the JavaOne conference this week and spoke today on the topic of “Media Servers for Mortals – The quick guide to JSR309 madness“. His “slides” are embedded below… although they aren’t exactly “slides”. Instead RJ used Prezi.com which allows you to create presentations that are a little bit… different. Enjoy!

P.S. And if you do have comments on this presentation and the style, format, etc., we’d certainly welcome those comments to this post or elsewhere. We are always looking at new tools to help us tell our story better.

At VoiceCon SF 2009 last week in San Francisco, I (Dan York) spoke about “Developing Voice Apps Using Mashups and SOA“. In the talk, I discussed what voice “mashups” are, gave a couple of examples, and then went on to show one of the Tropo.com examples found on the documentation page – the specific one I showed was the Yahoo!Weather example in python. I logged into my Tropo.com account, created a new application, indicated that I wanted to use a hosted file, copied/pasted text from the example, and then set up a phone number and IM address.

You can do all this, too, since Tropo.com accounts are free.

Here are the slides I used in my voice mashups talk:

On Monday, August 24th, at SpeechTEK in New York, I (Dan York) gave a talk called “Securing Cloud Telephony” with the abstract:

As voice and self-service applications move increasingly into the cloud and to IP communications, what do you need to be concerned about with regard to the security of hosted solutions? If you grow to trust the cloud, how can you be sure it will be there for you? What protections can you put in place? What backup plans can you establish? What questions should you ask potential hosted/cloud vendors? In this session, security professional Dan York will walk you through the basic risk areas of voice-over-IP security, explain how those relate to both hosted and hybrid configurations and leave you with a concrete list of questions to consider in considering hosted/cloud options.

My slides are now available here:

http://www.slideshare.net/voxeo/speechtek-2009-securing-cloud-telephony-aug2009

Given that SpeechTEK records all the sessions and sells the resulting CD, I doubt that I will be able to publish a recording of the talk. Perhaps at a future time I’ll be able to give a similar talk at conference that allows open recording/distribution… or maybe I’ll just have to do a webinar some time on the topic.

Technorati Tags: speechtek, slides, dan york, security, voip, voipsecurity

Did you miss out on attending eComm 2008 last month? Well now you can at least view the presentations. Shortly after I wrote about our own use of SlideShare I was pleased to get a note from eComm organizer Lee Dryburgh indicating that almost all of the eComm 2008 presentations are now available (also on SlideShare). You can view all the different presentations and download them as well.

Lee also said that he’s working on getting the audio recordings of the presentations up online as podcasts, too, which is good because the audio is really required to understand many of the slide decks.

On that note, as a frequent presenter, I am delighted to see that so many of these eComm 2008 presentations (including RJ’s that I posted earlier) have done away with mindless bullet points and dense slides of text and instead used the slides as a way of complementing the spoken presentation (rather than replacing the spoken presentation as people read the slides). It looks like there were some great presentations there.

While this presentation approach is great in my opinion for attendees, the challenge with this approach is that without the audio the slides don’t mean as much. For instance, here’s this deck which looks quite interesting:

| View | Upload your own

That’s one I’ll probably go get the audio for once Lee gets it up online. This one from longtime VoIP blogger Martin Geddes (also here) also looks quite intriguing:

| View | Upload your own

Many more presentations (58 currently) await your browsing in the eComm 2008 presentation area – which one is your favorite?

Technorati Tags: eComm, eComm2008, presentations, slideshare, voip, telephony, telecommunications, communication

I’ve long been a fan of SlideShare.net as a tool for sharing presentations and today I’m pleased to announce that we’re now starting to upload public presentations to:

http://www.slideshare.net/voxeo

SlideShare offers capabilities for presentations similar to what YouTube offers for videos: reviews, comments, tags, “related” presentations and much more. They also provide the very nice ability to embed a presentation directly into a web site. Here is an example with a presentation RJ gave last month at Asterisk World 2008 / VON 2008 in San Jose:

| View | Upload your own

What’s also cool is that if we had the audio for a presentation like this, we can sync the audio to the slides so that you can listen and see the slides move with the audio. Here’s an example I did for a VoIP security talk: “The Black Bag Security Review.” You can also download the PDF file for each set of slides if you go to the page on the SlideShare site for the specific presentation (allowing download is an option at SlideShare, but one we’ve enabled for our presentations so far).

We’ve uploaded three current presentations from RJ to our SlideShare area right now and in the months ahead we’ll upload more presentations as we speak at other conferences or just have presentations we’d like to share. (We’ll also add audio when we can.)

What do you think? Do you find seeing presentations in this format useful? Comments about our presentations – or about our use of SlideShare – are definitely welcome.

Technorati Tags: voxeo, slideshare, presentations, voice, voip