Voxeo Talks

It’s a story that’s familiar to too many. A company buys a “standards-based” IVR solution only to find themselves shackled by inflexibility, paying for difficult integrations, piecing together technologies, and waiting for promised functionality to be delivered. Worse, they bought a “standards-based” IVR and found themselves locked in. 

If you’re looking for a new or replacement IVR in 2010 and value the true meaning of open standards and portability, be sure to ask these questions:

Does the vendor use proprietary, non-standard XML and/or proprietary features that will lock you in?

Are proprietary development tools being used to lock you in?

Does the platform support more than one speech engine?

Does the platform provide a consistent offering across multiple regions of the world?

Does the vendor offer the flexibility of a hosted or on-premise solution, with the ability to easily migrate from one to the other or use a combination of the two?

Does the platform only support legacy TDM telephony?

—Does the application platform only support voice self-service?

Many vendors are using proprietary features and application development tools to create a new era of IVR lock-in.  At Voxeo, we choose to keep our customers by providing them with a better product and better support – never by locking them in. Our solutions are designed to ease application development, assure interoperability, facilitate innovation, and destroy vendor lock-in.

• Voxeo Prophecy remains the only platform to pass 100% of the VoiceXML Forum compliance test suite. Additionally, we offer the world’s most deployed and proven CCMXL engine, and deliver a scalable SIP server foundation that is compliant with over 30 Internet Engineering Task Force (IETF) and IP Multimedia Subsystem (IMS) SIP standards.

• The same platform behind our global IVR hosting – the largest worldwide VoiceXML and CCXML hosting solution – is offered for on-premise deployment. Customers are free to use a combination of deployment models or move between platforms should requirements change. 

• Voxeo provides a consistent global solution with support for multi-lingual applications and multiple speech engines.

• With Voxeo, you own your application and are free to deploy it on non-Voxeo platforms for any reason, at any time. Voxeo Prophecy features compatibility modes that make porting VoiceXML IVR applications as easy as changing a single Prophecy setting.

• Voxeo’s VoiceObjects service creation, management, and analytics platform enables customers to build applications once and deploy them on over 30 different VoiceXML platforms.

• Prophecy works with SIP platforms and services from AT&T, Avaya, Cisco, Digium/Asterisk, Global Crossing, Nortel, Verizon, and over 40 other companies. This foundation bridges diverse SIP services and devices, eases integration with IP-PBX and call center investments, and lowers the cost of connecting and transferring calls with direct IP connectivity.

• Voxeo enables customers to leverage their IVR investments, application code, and business logic to deliver self-service via additional channels, such as SMS, IM, the mobile web, and even social networking sites like Twitter.

If you’re planning to look at IVR solutions in 2010, be sure to take a look at Voxeo. We’d love to talk. Also, you can instantly get started with any of our solutions for free. We even provide free 24/7 developer support.