Voxeo Talks

Interested in HD audio? IPv6? or managing literally tens of thousands of connections to applications?

If so, please join us on for a free Developer Jam Session this Wednesday, August 24, 2011, to learn about what is new in Voxeo’s Prophecy 11 and VoiceObjects 11 releases. We announced the releases at SpeechTEK in New York earlier this month (see the Prophecy 11 news release and VoiceObjects 11 news release) but in this webcast/webinar/whatever-you-want-to-call-it, I’ll be diving into the details, showing how it all works and helping you get started with “P11″ or “VO11″ today.

Registration is free and open to anyone interested. If you can’t attend live at 11am US Eastern time, the session will be recorded and available from our Jam Session site. (Tip: register for the session and you’ll be notified when the recording is available.)

Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as part of the world-wide Voxeo cloud.

In this session, Tobias Goebel will walk you through the steps of setting up a free Evolution account, building your first VoiceObjects call flow in the cloud, and deploying it as a voice and SMS application all with free phone numbers to try it all out. He will also show you some of the reporting that comes out-of-the-box and discuss extensions to get even more out of this powerful offering.

Join us for this session on February 02, 2011: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

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With (voice or multi-channel) applications created in VoiceObjects, comprehensive reporting and analytics comes out of the box: VoiceObjects Analyzer reports help you understand how callers use the application, where they struggle, and what the task completion rates are. In order to make best use of this highly integrated platform, call flow developers should be aware of how their implementation design decisions influence reporting.

In this developer jam session, we will create simple call flows using Module, Menu, Input, Layer, and Business Task objects, make test calls, and show the results in VoiceObjects Analyzer standard reports. Our aim is to show how the value of reporting can be maximized by making proper design decisions.

We will try to make this webinar useful both for absolute beginners and for VoiceObjects veteran developers!

Join us for this session on September 29, 2010, 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European

Speakers:

Andreas Volmer, Presales Manager EMEA

Martin Mauelshagen, Business Intelligence Engineer

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Join us for the upcoming jam session on August 26, 2010.

Stefan Besling will introduce VoiceObjects On-Demand, a key feature of VoiceObjects 10, the new release of the VoiceObjects Application Lifecycle Suite.

Now you can combine the power of the VoiceObjects environment with Voxeo’s proven hosting infrastructure in a seamlessly integrated package.

Develop, deploy, and manage your apps more easily than ever before – and use the new nosted application analytics to monitor traffic and understand caller behavior. Learn more about VoiceObjects On-Demand and download your free developer edition at http://www.voxeo.com/vo-ondemand/.

REGISTER NOW for this session on Thursday, August 26, 2010

8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European.

Looking forward to welcome you in this session.

Have you wanted to easily create an application that communicates with your customers via voice, SMS/texting, instant messaging, Twitter and more? (what we call  Unified Self-Service) Have you looked at our VoiceObjects product but didn’t have an easy way to deploy the required on-premises server?

Today we are pleased to announce that we are making the ability to create multi-channel self-service applications simpler than ever with the release of VoiceObjects On-Demand.

No more need to have your own VoiceObjects server.  Simply download the desktop client and start building applications!  What you get is:

1. Instant startup.
2. Instant expansion.
3. Zero hardware costs and affordable pay-as-you-go pricing.
4. Full control over application integration and lifecycle management with no vendor lock-in.
5. Mission-critical infrastructure including multi-site redundancy, business continuity, and proven scalability.
6. Direct access to Voxeo’s world-wide hosted VoiceXML IVR platform, deployed in seven sites around the world.
7. Direct access to Voxeo’s high-quality, inexpensive speech recognition capabilities in 40 languages.
8. Direct access to other Voxeo features including encrypted call recording and SIP VoIP connectivity.
9. Connectivity to existing on-premise VoiceXML IVR platforms from Avaya, Cisco, Genesys, Intervoice, and more.
10. Voxeo’s unmatched 100% uptime SLA including 24×7 support and guaranteed 20 minute responses.

Oh… and did I mention that it is free to get started?

Don’t take my word for it, though, head on over to this page and check it out yourself:

http://www.voxeo.com/vo-ondemand

You can also watch this video introduction:

We’re very excited to have this new service available… and we’re looking forward to seeing what you all build with it!

Are you curious to know what kind of reports are available within VoiceObjects Analyzer? Want to see how you can get real-time analytics showing you how your voice application is performing?

We’ve just added a new white paper to our “Voxeo White Papers” page entitled “VoiceObjects Analyzer Report Samples” which shows and explains 10 of the reports available to you in VoiceObjects Analyzer. As the abstract says:

VoiceObjects Analyzer is a service analysis environment enabling instant reporting on key business, operational, and application design questions. In addition to enabling users to create custom reports, VoiceObjects Analyzer delivers over 50 out-of-the-box reports providing valuable insight into the usage and acceptance of application services by leveraging the power of common business intelligence frameworks such as SAP BusinessObjects, IBM Cognos, and MicroStrategy.

If you would like to learn more about VoiceObjects Analyzer and how it can help you, you can contact our sales team. You also can download a free copy of VoiceObjects and get started building voice and multi-channel applications right away.

Join us for this session, scheduled for July 22, 2010.

In this developer jam session, Tobias Goebel will show you how to use VoiceObjects (Voxeo’s service creation, execution and reporting environment) as the front-end and IMified (Voxeo’s hosted texting platform) as the back-end to deliver self-service over SMS with unmatched ease of development and time to market.

Topic: Providing Self-Service Through SMS Applications

Date: July 22, 2010

Time: 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European

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Ever wished there was a simple way to do automated testing of your IVR or other voice application? Without a complex setup and without costing a great amount?

Back at SpeechTEK in August, our partners at Nu Echo announced the availability of their “Nu Bot Platform” for IVR Application Testing. Today, Andreas Volmer from our Cologne office published a review of Nu Bot and how it can interact with VoiceObjects over on the VoiceObjects Developer Blog:

NuBot – Automated end-to-end testing of IVR applications

Andreas provides some great screenshots and other information about how to use Nu Bot with VoiceObjects. He also points out that Nu Echo is still accepting participants for its Nu Bot Beta program, so you, too, can apply to try out the platform. I liked Andreas’ ending:

I can only recommend to get your hands on it and try it; it’s about time that we take automated testing more seriously in the IVR application business.

Indeed! Good to see Nu Echo getting this Nu Bot solution out there and I’d love to hear what others think of it.

While Voxeo holds regular technical Jam Sessions for our VoiceObjects developer community, this month we’re really jamming with a special-edition session on the business advantages of personalization. With personalization, self-service applications can automatically adapt to individual preferences and recent transactions for an improved customer experience, lower costs and untapped revenue opportunities.

Industry veteran and VoiceObjects founder, Michael Codini, will talk about how you can:

• Delight callers with personalization
• Determine if your applications are meeting caller needs
• Learn from customer behavior
• Adapt applications on-the-fly based on customer preferences, recent transactions and more
• Deliver targeted offers
• Leverage investments in business intelligence

The online Jam Session will take place on Tuesday, June 16^th at 11:00 AM EST, 8:00 AM PST, 5:00 PM CEST.  You can register here.

Click here to learn more about our regular, monthly technical Jam Sessions.

If any of you are at Genesys’ G-Force conference this week in Orlando, Florida, please do stop by the “Partner Pavilion” exhibit area and check out what our VoiceObjects team is there to demonstrate.

Given that we (Voxeo) compete rather directly with Genesys on an application platform level, you might wonder why we are there at their conference (and in fact are a sponsor as VoiceObjects).

The reality is that while our VoiceObjects service creation environment works wonderfully with our own Prophecy platform, it also works great with over 40 other IVR platforms, including Genesys’.

In fact, the beautiful part about using VoiceObjects as a development tool is that you are able to develop your applications completely separately from the IVR platform that actually executes your applications. Develop on VO and then deploy on Voxeo Prophecy, Genesys, Cisco, Intervoice, HP, Avaya, Nortel or other platforms.

Your development tool does not lock you into your deployment platform!

We see this as a great strength compared to so many of the other application development tools out there that wind up only working with usually a single application platform. Why limit yourself?

So we do have customers using VoiceObjects with the Genesys platform and in that light we are over at the G-Force conference this week talking with partners and customers about the power of VoiceObjects as a development tool. If you are there at the show, please do stop by the Partner Pavilion and say hello.

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