Voxeo Talks

More companies are taking customer service to the cloud — from inbound and outbound IVR to two-way text to mobile web interactions.

• Is hosting your speech self-service solutions the right choice for your business?
• How will the solution scale to support additional communication channels?
• What are the important capabilities to look for in a vendor?

Join Chrysalis and Voxeo on Wednesday, June 22, for an educational webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel will present findings from their new 2011 report, “Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America.”

All webinar attendees will receive a complimentary copy of the new report – a $2,500 value.

Please join us:

Wednesday, June 22, 2011
10:00 AM US Pacific, 1:00 PM US Eastern, 7:00 PM Central European.

If you are unable to attend live, a recording of the session will be available later, but please register in advance to receive a free copy of the report.

Image credit: danyork

Did you miss our Best Practices webinar back in February on “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“? If so, we have a recording available on the webinar page, but now we also have the webinar available up on our YouTube account:

Our YouTube account was recently approved for the posting of videos longer than 15 minutes, so we’ll be adding our other webinars and jam sessions there as well.

The beautiful part about uploading our videos to YouTube is that they are now available across many different formats… including being available to mobile devices like the iPhone or iPad.

I hope you enjoy this Best Practices webinar… and we look forward to bringing you many more presentations through YouTube.

Join our developer jam session on “Social CRM And Building Apps to Monitor Social Channels”, scheduled for April 07, 2011.

Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels.   Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction.   

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time

Are you with a healthcare organization looking to find better ways to communicate with your patients? Would you like to provide a better user experience to keep your patients choosing to come back to you? Would you like to learn what are some of the ways newer tools can help with inbound and outbound communication to your patients?

If so, please join us for a free webinar sponsored by Speech Technology Magazine on:

THURSDAY, FEBRUARY 10, 2011

2:00pm US Eastern, 11:00am US Pacific

Voxeo’s Chris Matthieu will be among the three presenters discussing how you can:

• Implement effective targeted wellness campaigns in inbound and outbound customer communication channels.
• Use customer information and real-time business rules engines to personalize healthcare interactions with customers.
• Create a multichannel self-service strategy that incorporates automated voice interactions, Twitter, SMS, and IM platforms to drive efficiencies and improve the customer experience.
• Roll out mobile applications for adherence and wellness program activity tracking and outreach, and mobile patient monitoring.
• Utilize business intelligence reporting in the IVR to help create the best caller experience.

Chris brings a great depth of experience to this session, having joined Voxeo after over 8 years in healthcare IT, most recently as the Director of eBusiness Technologies working for the CIO of Blue Cross / Blue Shield of Arizona.

You can register now to join the session live on Thursday. If you can’t attend live, registering will also get you access to the recording of the session.

Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as part of the world-wide Voxeo cloud.

In this session, Tobias Goebel will walk you through the steps of setting up a free Evolution account, building your first VoiceObjects call flow in the cloud, and deploying it as a voice and SMS application all with free phone numbers to try it all out. He will also show you some of the reporting that comes out-of-the-box and discuss extensions to get even more out of this powerful offering.

Join us for this session on February 02, 2011: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

REGISTER NOW

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels?

You can learn about all of this and much more on a free webinar sponsored by DestinationCRM on:

WEDNESDAY, JANUARY 26th, 2011
2:00pm US Eastern, 11:00am US Pacific

You can register for free and either join the call live – or listen to the archive later if you can’t attend.

I (Dan York) will be on the panel along with folks from Angel and Coveo. We’ll be covering topics including:

• How to achieve a unified analytics view across multiple self-service channels, including voice, SMS, IM, and social networking
• How to uncover problem areas in your voice application using BI Analytics
• How to leverage Enterprise Search 2.0 solutions in all Customer Support systems to power real-time Voice of the Customer analytics and enhance decision-making

It should be an interesting and educational event.

By the way, a key product we have that provides this analytics and BI capability is our VoiceObjects application lifecycle suite. You can download a free version of VoiceObjects to try it out yourself.

We also have a whitepaper out about VoiceObjects Analyzer Report Samples with this abstract:

VoiceObjects Analyzer is a service analysis environment enabling instant reporting on key business, operational, and application design questions. In addition to enabling users to create custom reports, VoiceObjects Analyzer delivers over 50 out-of-the-box reports providing valuable insight into the usage and acceptance of application services by leveraging the power of common business intelligence frameworks such as SAP BusinessObjects, IBM Cognos, and MicroStrategy. This whitepaper provides 10 report examples that highlight the analytical capabilities of VoiceObjects Analyzer.

Please feel free to contact us if you have questions about how we can help with analytics and integration to leading business intelligence systems. And please do join the webinar next week to learn more!

Join us for the upcoming jam session on August 26, 2010.

Stefan Besling will introduce VoiceObjects On-Demand, a key feature of VoiceObjects 10, the new release of the VoiceObjects Application Lifecycle Suite.

Now you can combine the power of the VoiceObjects environment with Voxeo’s proven hosting infrastructure in a seamlessly integrated package.

Develop, deploy, and manage your apps more easily than ever before – and use the new nosted application analytics to monitor traffic and understand caller behavior. Learn more about VoiceObjects On-Demand and download your free developer edition at http://www.voxeo.com/vo-ondemand/.

REGISTER NOW for this session on Thursday, August 26, 2010

8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European.

Looking forward to welcome you in this session.

Join us for this session, scheduled for July 22, 2010.

In this developer jam session, Tobias Goebel will show you how to use VoiceObjects (Voxeo’s service creation, execution and reporting environment) as the front-end and IMified (Voxeo’s hosted texting platform) as the back-end to deliver self-service over SMS with unmatched ease of development and time to market.

Topic: Providing Self-Service Through SMS Applications

Date: July 22, 2010

Time: 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European

REGISTER NOW

Interested in learning about the advantages of hosted speech solutions versus on-premise solutions? Or why you should or shouldn’t have to choose? Want to understand the pros and cons of pushing voice applications out “into the cloud”? If so, please join us today at 2pm US Eastern time for a free webinar hosted by Speech Tech Magazine and including speakers from Voxeo, Angel.com, Contact Solutions and Nuance Communications. To sign up, please go to this URL:

http://www.speechtechmag.com/webinars/roundtable/12nov2009/vox2

Industry analyst Daniel Hong from Ovum (formerly Datamonitor and author of Datamonitor’s IVR short list report) will start the session with a market overview and the whole event is hosted by Speech Tech Magazine’s David Myron. Key questions to be discussed include:

• How the incentives built into a hosted agreement impact the customer’s long-term results;
• How the arrangement should be set up for you to realize maximum savings;
• The capabilities to look for when selecting a provider;
• The role of monitoring, reporting, and tuning;
• The role of caller behavior analysis;
• The impact of service-level agreements on performance, availability, and caller experience;
• The limitations when handling different interaction types, such as touch-tone, mobile, speech, and authentication/verification; and
• Integration with customer and third-party data/solutions to meet unique call requirements.

It should be an interesting collection of viewpoints given the mix of vendors. Again, it’s free, so please feel free to sign up and join us at 2pm US Eastern, 11am US Pacific. The session will also be archived for later viewing.

Just a reminder that tomorrow at 8am US Pacific, 11am US Eastern, 5pm Central European time, our next Developer Jam Session will focus on how you can build “multi-channel” applications where customers can interact with those apps via voice, IM, SMS, web, Twitter and more…

Would you like to build “multi-channel” communications apps where customers can interact with your app via voice, IM, SMS, web and Twitter? Would you like to take existing voice applications you have developed and add these new channels to that app? Does the idea of writing an application once and having it interact with all these different communication channels intrigue you? Are you seeing requests from customers to interact with you in ways other than voice?

If so, please join our free Developer Jam Session webinar on this coming Wednesday, October 7th, 2009:

Topic: IMify your voice application! Exploring new ways of customer interaction with Voxeo VoiceObjects and IMified

Date: Wednesday, October 7th, 2009
Time: 8am PDT, 11am EDT, 5pm CEST

Speakers:
Dave Hoff, Senior Engineer, Voxeo
Tobias Goebel, Sr. Presales Consultant, Voxeo Germany

Abstract: With the acquisition of IMified and VoiceObjects, Voxeo has demonstrated its clear commitment to be the number 1 provider of Unified Self-Service™: the idea that one and the same service definition can drive dialogs in any modality available to end customers, be it voice, video, SMS, USSD, IM, Web, or even social networks.

This jam session introduces IMified, Voxeo’s hosted platform for Instant Messaging bots, and explains how VoiceObjects can be utilized to build dialogs that extend the scope of customer interaction to Instant Messaging networks such as Yahoo, Skype, AOL, MSN, or Google Talk, but also other text-based channels such as SMS or Twitter. Learn how to IMify your existing VoiceObjects application with minimal developer effort but maximum customer impact.

If you can’t attend on Wednesday, the session will be archived on our Monthly Jam Sessions web page for later viewing.