Recent posts

Hiring in Beijing: Senior Java Software Engineer

Posted to Voxeo Talks
May 16th, 2012 by Alyx

Voxeo China is hiring a Senior Java Software Engineer! We're looking for someone with Java based system design, development, testing, documentation, and maintenance, and the ability to communicate and collaborate with our engineers in China, Germany and the US. Desired skills include: Bachelor/Master Degree in Computer Science/Information Technology; At least 3 years of full-time working experience in building Java based products; Must be experienced in multi-threading programming, networking and OO design/development; Good command of English reading and writing, plus if able to communicate verbally; Knowledge about VoIP related technologies is a plus; Solid communication skills to clearly articulate technical issues in both written and verbal form; Must be.. (Read More)

Hiring in Atlanta: DevOps/Systems Engineer

Posted to Voxeo Talks
May 10th, 2012 by Alyx

Voxeo Labs is looking for a DevOps/Systems Engineer to work remotely, in or around the greater Atlanta area. (We're flexible for the right person, but an Atlanta local is highly desirable.) Why work with us? • We're solving interesting problems. Tired of clients with yet another social network for cats? • We have awesome benefits. Mind-blowing in fact. Medical, dental, the works, 100% paid for by us, even a flex card (woot!). • We participate. Conferences, Hack-a-thons, Code Camps. You name it, we do it. Heck, even our core product is open source. • We're Polyglots, and love it if our team is as well. We.. (Read More)

Voxeo and IVS: Partners In Legacy IVR Migration

Posted to Voxeo Talks
May 9th, 2012 by Alyx

As part of Voxeo's partnership with Integrated Voice Solutions (IVS), we're announcing the ability to automate migration from existing legacy and end-of-life interactive voice response (IVR) systems to the more flexible and powerful open-standards technology of our communication platforms, Prophecy and VoiceObjects. When an end-of-life or legacy system is migrated to our more advanced Voxeo platform, businesses will be able to create just one single application and deploy it across any combination of voice, text or mobile web-based communication channels, giving their contact centers the ability to.. (Read More)

Customer Service: Can Banks Do It Better?

Posted to Unified Self-Service
May 8th, 2012 by Alyx

In a recent article from Better Bank Systems, author Karl Hakkarainen suggests that banks are now "trying too hard" - and in all the wrong ways, resulting in a decline in their ability to innovate and in the overall customer experience. Hakkarainen argues that the banks have gone into a reactionary mode, and lost their long term focus and their overall confidence. They've also been putting off important upgrades and investments in new technologies: Banks are facing a long-term shift and short-term shock. Jean Lassignardie, global head of sales and marketing at Capgemini Financial Services, told a press briefing that the.. (Read More)

Call the Empire Strikes Back hotline on Star Wars Day

Posted to The Tropo Blog
May 4th, 2012 by Adam Kalsey

Happy Star Wars day! May the 4th be with you. [caption id="attachment_5891" align="alignright" width="288" caption="Poster courtesy Wikipedia"][/caption]Thirty years ago for the upcoming Empire Strikes Back release, Lucasfilm created a telephone hotline so fans could dial in and hear a short message from a Star Wars character. Each month, fans could dial the hotline and hear a new message, each recorded by the actors from the films. The audio was lost until two years ago, when Lucasfim’s first head of fan relations found an old cassette tape with the recordings on it. At the.. (Read More)

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