We see it all the time – companies who deployed a standards-based voice application platform only to find out that they’re still locked in. How does that happen? After all, isn’t portability a key tenet of open standards? Of course it is, but the fact is that your provider doesn’t want you going anywhere. To accomplish this, many vendors bundle proprietary tools that make it difficult to switch solutions should your requirements change down the road. Even standards-touting VoiceXML providers often use proprietary call control and VoiceXML tags to cleverly move lock-in from the platform level to the application level. (Read More)
Recent posts
This July 4th, declare your independence from IVR lock-in
Posted to Voxeo TalksJuly 1st, 2009 by Kim Martin
One month until IETF 75 in Stockholm, Sweden...
Posted to Speaking of StandardsJune 29th, 2009 by Dan York
Only one month to go before the 75th meeting of the Internet Engineering Task Force (IETF 75) begins on Monday, July 27, in Stockholm, Sweden. The latest draft of the meeting agenda is available and authors are busy updating their Internet-Drafts in advance of the looming publication cut-off dates. Unfortunately, with everything else going on in my life (new job role here at Voxeo, new child, etc.), I am not planning to travel there to be in the face-to-face meetings. Once again, I'll be participating remotely via streaming audio and Jabber.. (Read More)
Opening up access to NY Senate info via Twitter and IM using Voxeo's IMified
Posted to Voxeo Developer\'s CornerJune 29th, 2009 by Dan York
In a very cool demonstration of what you can do with the IMified platform, you can now use either IM or Twitter to find out the status of bills in the New York state senate. Shortly after we announced the acquisition of IMified, independent developer Mark Headd let us know he was excited to give it a try for some of the "open government" projects he works on and documents on his VOX POPULI blog. On June 18th, he put up a great example: Building an IM.. (Read More)
Learn the ins and outs of Outbound IVR with Voxeo’s new whitepaper
Posted to Voxeo TalksJune 29th, 2009 by Kim Martin
If you subscribe to industry newsletters and frequent industry websites, you may have noticed an increased number of webinars and whitepapers on Outbound Interactive Voice Response (IVR). The recent flurry of activity isn’t surprising given analyst forecasts. For example, Datamonitor predicts the market for hosted Outbound IVR services in North America alone will more than double from an estimated $213 million in 2008 to $524 million by 2013. Outbound IVR offers companies the ability to provide proactive customer service, deliver important notifications, expedite collections and more. But to truly put the advantages of this technology to work for you,.. (Read More)
What is the best Twitter plugin for WordPress MU?
Posted to Behind The BlogJune 29th, 2009 by Dan York
What is the best Twitter plugin for WordPress MU for simply publishing tweets when new blog posts are published? Or for WordPress in general? It's a question I've been mulling over a lot recently as I've been looking at: Reducing the number of tweaks I have to make to WordPress plugins on this site; and Linking other company WordPress sites into our Voxeo twitter stream. Back in December 2007, when I first linked this blog site to our Twitter stream, I wound up using Alex King's great Twitter Tools plugin (see.. (Read More)
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