Direct Marketing Company Pivots to the Cloud for More Agile Customer Service

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Market changes were impacting the customer service operations division at ResourceOne, a direct marketing company. After much research, ResourceOne came to the conclusion that pivoting their business operations to the cloud would make it possible for them to deliver more agile customer service and to …

Introducing Aspect Via: The complete customer engagement center in the cloud

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The era of managing customer contact through lightly-integrated point solutions is over. Aspect realizes that cobbled together customer service operations just cannot meet the expectations of today’s connected, intelligent and demanding consumers. That is why we recently introduced Aspect® Via™, the complete customer engagement center …

How Proactive, Omni-Channel Care Improves Collection Rates

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Forty-three percent (43%) of consumers say having multiple billing and payment options improves satisfaction with their biller. (Fiserv, Inc.) When those options are seamlessly managed across different channels in a way that presents your business as a single, customer-focused entity, your chance of successfully collecting …